1. Who this policy covers
This policy explains how Revive.partners ("we", "us") handles personal data when you visit revive.partners, enquire about our services, or become a client. It covers our role as a data controller for our own business contacts, and summarises our role as a data processor when running automation workflows on behalf of clients — see Section 7.
2. What data we collect
| Category | Examples | Source |
|---|---|---|
| Enquiry data | Name, company, phone, email, message content | Contact form, calendar booking, direct email |
| Website usage data | Pages visited, approximate location, device/browser type | Analytics/cookies — [confirm which tool, e.g. Google Analytics] |
| Client account data | Billing details, service configuration, users on the account | Provided directly by the client |
3. How we use it
- To respond to enquiries and book demo calls
- To deliver, configure and support the services in your contract
- To send service-related updates and, where you've agreed, marketing communications
- To meet our own legal, accounting and tax obligations
4. Lawful basis
We rely on: legitimate interests (responding to enquiries, improving our services), contract (delivering services you've signed up for), consent (marketing emails and any reactivation campaign involving your customers), and legal obligation (accounting and tax records). [Confirm this matches your actual data flows.]
5. Who we share data with
We use third-party platforms to deliver our services, which may include GoHighLevel (CRM and automation), [telephony provider], [email/SMS provider], and [payment processor]. These providers process data under their own data processing terms with us. We do not sell personal data to third parties.
6. International transfers
[If any of your platforms store or process data outside the UK/EEA, describe the safeguard used — e.g. Standard Contractual Clauses or an adequacy decision. This is a common gap in template policies, so confirm it with each provider rather than leaving it blank.]
7. When we process data on behalf of a client
Where we run missed-call text-back, booking, the customer-service assistant, database reactivation or review automation for a client, we process that client's customers' personal data strictly on their instructions, as their processor — not as the controller. Individuals with questions about how their data was used in that context should contact the relevant trade business directly, not Revive Partners. [Confirm this split matches your actual DPA wording with clients.]
8. Data retention
We keep enquiry and client data for [X years / for the duration of the contract plus X years] to meet contractual and legal obligations, after which it is deleted or anonymised. [Insert your actual retention schedule.]
9. Your rights
Under UK GDPR, individuals can request access to, correction of, or deletion of their personal data, and can object to or restrict certain processing. To exercise these rights, contact [privacy contact email]. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.
10. Cookies
[List the cookies/analytics tools actually in use on revive.partners, and link to a cookie consent banner if you're using one — required for anything beyond strictly necessary cookies.]
11. Contact
Questions about this policy can be sent to [email protected]