1. Who we are
These terms apply to the services provided by Revive Partners ("we", "us", "our") to the business named on your order form or signed proposal ("you", "your", "the Client"). Our registered details are: [Company legal name], company number [XXXXXXXX], registered office at [address].
2. What we provide
We provide automated communication and workflow services built on third-party platforms (including GoHighLevel), which may include missed-call text-back, speed-to-lead response, appointment booking, an AI customer-service assistant, database reactivation campaigns and review request automation, as set out in your specific proposal or order.
3. Client responsibilities
- You are responsible for the accuracy of any pricing, policy or approved-answer content you provide us to configure the service.
- You are responsible for holding a lawful basis (e.g. consent or legitimate interest) for any contact list you ask us to use for reactivation or marketing campaigns, and for maintaining accurate opt-out records.
- You remain responsible for all technical, safety and pricing decisions relating to your trade work; our services do not provide technical diagnoses or binding quotations.
4. Fees and payment
Fees are set out in your order form or proposal and may include a one-off setup fee and a recurring [monthly/quarterly] fee. [Insert your invoicing schedule, accepted payment methods, and late payment terms, e.g. interest under the Late Payment of Commercial Debts (Interest) Act 1998 if applicable.]
5. Contract term and cancellation
[Insert your actual notice period — e.g. "This agreement runs on a rolling monthly basis with [30] days' written notice to cancel, in line with our 'no long contract' commitment."] Setup fees are non-refundable once configuration work has begun, except where required by law.
6. Data protection
Each party will comply with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf (for example, customer contact details within your automation workflows), we do so as a processor under your instructions, as further described in our Privacy Policy and any data processing agreement between us. [Confirm whether a separate DPA is required for your setup.]
7. Limitation of liability
[This section carries real legal and financial risk if drafted incorrectly — have a solicitor draft or review your actual liability caps, exclusions, and any carve-outs (e.g. for data breaches or gross negligence) rather than relying on placeholder wording.]
8. Third-party platforms
Our services rely on third-party platforms such as GoHighLevel and relevant telephony providers. We are not responsible for outages, changes or limitations originating from these third parties, though we will take reasonable steps to notify you of any that materially affect your service.
9. Changes to these terms
We may update these terms from time to time. We will notify clients of material changes with reasonable notice before they take effect.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute. [Confirm this is correct if you operate in Scotland or Northern Ireland.]
11. Contact
Questions about these terms can be sent to [legal/contact email].